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Article: Digital Knowledge Management: A Key Step on Pharma’s Journey to the Connected Enterprise

In March 2020, the Pharmaceuticals industry faced one of its most public-facing and time-pressing challenges to date: develop, manufacture, and distribute a vaccine for COVID-19 globally as quickly and safely as possible. While sheer human perseverance played a pivotal role in driving the notable speed to market for the vaccine, this approach is not sustainable nor practical for commercial drug products. Digital methods and tools should be leveraged to achieve similar results in a sustainable, efficient, and profitable way. Pharmaceutical manufacturers now face the need to confront these challenges head-on and embrace connectivity across the value chain, starting with laying the digital foundation for innovation in the form of Digital Knowledge Management and Pharma 4.0.

Article: Digital Service Transformation: Lessons Learned from Field Service Medical 2021

This year’s Field Service Medical conference reflected our new normal and the challenges organizations continue to face while navigating the circumstances surrounding the COVID-19 pandemic. In a virtual setting, over 200 field service, customer success, IT and product management professionals from life sciences companies across the world gathered to share learnings and experiences. The discussions, both in conference sessions and during networking, focused on the impact of the pandemic and the path forward.

Article: Preparing Your Organization for an SCO Makeover

Organizational Change Management (OCM) is one of the most important – yet often overlooked – aspects of any digital transformation initiative. Here's how to put OCM at the heart of the change to make sure the organization is prepared and properly brought along on each step of the journey.

Article: The Future of Retail: Three Characteristics of a Resilient, Consumer-Led Brand

Out of sheer necessity, many apparel and footwear brands have transformed over the last year. Now is the time to build on this momentum to grow and scale that transformation – and not slip back to old ways of working.

Article: Digital Service Transformation: Shift Service from a Cost Center to a Differentiator

For companies that manufacture complex capital equipment that sits in a hospital, manufacturing plant or other industrial setting for years, optimizing the way those products are serviced, updated and upgraded can be a competitive differentiator.

Article: Sustainability and the Digital Thread

With innovation and the digital thread, Earth Day can be every day. Here's how to meet product design and manufacturing sustainability goals with the digital thread.

Article: AI in Pharma: Emerging Use Cases Across the Value Chain

The pharma industry’s product development processes is complex and lengthy, but digital technologies can help. Here are the top AI use cases.

Article: Voice of Customer (VoC) Analytics – A New Normal in Today’s Retail Environment

In January 2021, First Insight and Kalypso hosted a webinar on the growing importance of Voice-of-Customer (VoC) Analytics in the retail landscape. Here are some key insights.

Article: How to Select the Right AR Device for Industrial Applications

Choosing the right device has a huge impact on the success (or failure) of a scalable AR program. Here are six important considerations to help companies choose the right device for the right business need.

Article: Dispelling the Myth of Sustainability vs. Profit

Today, climate risk IS investment risk. Companies are now accountable to a broad group of stakeholders as they seek ways to reduce environmental, social and governance risks. Here's how sustainability and profit come together to drive value for stakeholders around the world.