Leverage specialized support from business and technical experts

We help clients free up internal resources for more strategic work with a full range of outsourced and managed services.

Background image: Managed Services 2023 Kalypso

How We Help Clients With Managed Services Needs

At Kalypso we provide a full range of business process management, managed services and staff augmentation across the digital value chain. We deliver the typical benefits expected from outsourced services with a focus on helping you to continuously adapt your solutions to fit changing business conditions and priorities.

Our global innovation centers in Monterrey, Mexico; Bucharest, Romania and Pune, India are focused on combining world-class resources with localized support. Our cross-functional team of data scientists, engineers, designers, domain experts and innovation strategists partners with our extended ecosystem of solution providers to serve clients as trusted advisors on intelligent business transformation.

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Application Managed Services

We provide the business and technical experts you need to lower support costs while increasing stability and maintenance of your enterprise systems.

  • Core services mainly focused on enterprise applications
  • Designed to augment or replace traditional IT support functions
  • Critical application fixes and security patches

Monitoring & Maintenance

Ticket Response

Changes & Enhancements

System Administration & Functional Support

Account Management

OnRamp Services

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Business Process Management and Staff Augmentation

We provide staff augmentation resources for clients who lack the internal resources to staff strategic initiatives or functions. Business Process Management (BPM) services can be provided on-site or remotely.

System Administration Services

Regulatory & Compliance Services

Data Science Services

Change Analyst Services

Organizational Change Management (OCM) Services

Program Management

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Project Support and DevOps

We provide comprehensive DevOps services to improve the quality, consistency and efficiency of delivering and maintaining technical solutions for our clients. DevOps services apply leading software development practices such as standardized tools, automation and common processes to create software solutions that are in close alignment with business objectives.

Provision and support all environments
as needed by projects: Dev, QA, UAT, Prod

Azure DevOps ​
Services Adoption​

Database Administrative Services

Provide DevOps Services to Support Projects

DevOps Consulting

DevOps as a Service

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Infrastructure Hosting

We provision and manage host both production and non-production environments for enterprise systems at contracted data centers including Amazon Web Services (AWS), Oracle Cloud and Microsoft Azure.

Operating System (OS) Patching

Technical Architecture

Capacity Management

Server Setup & Configuration

Network Setup & Configuration

Connectivity & Security

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Standalone Projects and Accelerators

We deliver focused projects that can be handled with a shared staffing model, providing a cost-effective way to keep systems current. Our Accel Implementation Methodology accelerates the implementation of pre-configured functionality to reduce implementation time, cost and risk.

Rehosts / refreshes

Management of upgrades and application releases

Smaller projects (extensions, reports, etc.)

Out-of-the-box implementations based on preconfigured accelerators

Support data migration (loads, copies, transformations)

Thought Leaders

Jon Nelson 2016
Director & Global Practice Leader, Managed Services
Tim Goecke 2021 v1
Global Commercial Lead - PLM/IoT Managed Services