Raise the standard on product quality and patient safety

Background image: Med Dev Digital Quality Management Kalypso

We help companies unify quality processes and data across the product lifecycle with a digital QMS, fostering a culture of quality that ensures the delivery of more effective, safer products that improve patient lives.

As the medical world continues to shift toward value-based healthcare, the need for product quality and efficacy improvements, together with cost containment, is becoming more pressing. For decades, maintaining Food and Drug Administration (FDA) Part 820 compliance and ISO 13485 certification has been the top priority for medical device manufacturers, but it has not always delivered product quality and patient safety, as signaled by weaknesses identified in FDA warning letters.

Simply focusing on maintaining compliance is not enough, not only in the U.S. but globally.

The Case for Quality Imperative

The FDA’s CFR Part 820 compliance requirements act as a blueprint for worldwide regulatory compliance guidance, as noted by the European Union (EU) Medical Device Regulation (MDR). Quality and regulatory leaders assure their engineering and quality departments are staffed and resourced appropriately, and there are procedures in place to resolve and report issues. Most confirm that when new regulations arise, there are people and policies in place to adjust the processes to maintain compliance. But, the cost of making these changes is high and the effectiveness of maintaining product quality is debatable.

To change the mindset of the medical device industry from ensuring compliance to enhancing product quality and patient outcomes, the FDA started the Case for Quality (CfQ) initiative, which recommends manufacturers focus more time up-front on quality by design versus pure compliance.

85% of respondents indicated that the primary role of quality is compliance. Only 10% said it is to drive product quality and process improvement.

Building a Culture of Quality and Innovation, An Axendia Medical Device Industry Survey

You might be asking…

How do I go beyond compliance and start building quality at the on-set of design?

How do I include complaints and nonconformances within new product development workstreams?

How do I provide proof of an engineering change impact analysis in a required regulatory report?

Digital Quality Management System (QMS)

A digital QMS connects and harmonizes the data between foundational processes like design control, document control, change, nonconformance, complaint, CAPA and audit management over the product lifecycle. It provides product development teams visibility to lessons learned, facilitating quality by design in new product development and streamlining the resolution of engineering change orders.

While it is common for medical device manufacturers to have point solutions for quality and compliance management, many lack integration across them and to the product data record. Implementing a digital QMS increases data transparency and helps enable a foundational culture of quality.

Digital QMS

Business Value Benefits

  • Up to 40% lower cost of quality
  • 65% fewer critical engineering change orders
  • 95% lower nonconformance resolution times
  • 72% greater CAPA effectiveness
  • Increased enterprise-wide quality visibility
  • Improved product safety and efficacy
  • Greater customer loyalty
  • On-time regulatory reporting

Sources: Closed-Loop Quality Management: Integrating PLM and Quality Management, Aberdeen Group; Quality Management Survey, LNS Research; The Quality Auditor Primer, Quality Council of Indiana

Building Up Digital QMS Maturity

DQMS Basic


  • Multiple, disconnected quality management systems
  • Mix of paper product data management and basic PLM
  • No analytics capabilities
  • High cost of poor quality
  • Poor customer satisfaction
  • Limited visibility of quality information across functions
  • Minimal traceability of adverse events and service issues
  • Reactive risk management
  • Manual data transfer errors
  • Uninformed decisions
DQMS Formal


  • Mix of consolidated and siloed quality management solutions
  • Formal PLM with foundational processes (document and design control, change management)
  • Analytics capabilities limited to descriptive and diagnostic
  • Average cost of poor quality
  • Fair customer satisfaction
  • Limited visibility of quality information across functions
  • Basic traceability of adverse events and service issues
  • Contingent risk management
  • Some data transfer errors
  • Better informed decisions
DQMS Closed Loop

Connected Closed Loop

  • Greater integration of foundational PLM with quality management processes and data
  • A few siloed quality management and foundational processes
  • Improved cross-functional visibility of enterprise quality data
  • Predictive and prescriptive insights
  • Elementary quality by design
  • Developing culture of quality with focus on lower cost of poor quality
  • Good customer satisfaction
  • Intermediate traceability of adverse events and service issues
  • Proactive risk management
  • Minimal data transfer errors
  • Well-informed decisions
DQMS World class

World Class Predictive

  • Harmonized consolidation of foundational product management with quality processes and data
  • Enterprise-wide quality data visibility
  • Predictive insights using AI and ML for future product development, quality optimization, preventive risk management and control verification
  • Optimized quality by design
  • Mature culture of quality focused on the cost of good quality
  • High customer satisfaction and loyalty
  • Real-time traceability of adverse events and service issues
  • Six sigma-controlled data errors
  • Automated, real-time change impact analysis, regulatory reporting, adverse event automation and closed loop feedback of product and process performance

Hands-On Micro-Workshop for Digital QMS

Tired of webinars? Schedule a personalized micro-workshop and accomplish something meaningful. Bring your team together for a collaborative session designed to help you drive meaningful decisions and actions.

Digital Quality Management System Assessment
MW Med Device QMS
Digital Quality Management System Assessment

This workshop will help you assess your company’s digital QMS maturity and prioritize top use cases.

Digital Quality Management System Assessment

How mature are your quality management capabilities? Is your organization compliance or quality focused? In this session, we’ll assess your company’s digital QMS maturity, prioritize top use cases to drive business value-add.

Who It's For

Best for directors in:

  • Quality & compliance
  • IT
  • R&D
  • Technology OCM
  • PLM IT

What You'll Get

You’ll receive a customized report benchmarking the maturity of your digital QMS capabilities and recommendations for your business on how to progress to the future state.

Sign Up: Digital Quality Management System Assessment

How We Help Clients Enable Digital QMS

Digital QMS success requires a phased approach to consolidating, connecting, and harmonizing product and quality processes and data to enable cross-functional team sharing and a culture of quality. Kalypso can help you assess the current state of your organization, align on the key value drivers and develop a value-based roadmap for improvement using our digital QMS maturity model.

Our strategic three-phased approach is designed to drive maximum value with an iterative crawl-walk-run cycle.

DQMS phase 1

Assessment and Strategy

  • Perform an assessment to understand current state quality management processes, system infrastructure, organization maturity, regulatory initiatives and challenges
  • Review and refine quality and compliance goals
  • Develop a digital QMS improvement roadmap, prioritizing objectives, IT investments and organizational changes
DQMS phase 2

Proof of Value

  • Implement a small-scale proof of value deployment at a subset of business units or manufacturing sites
  • Gain feedback and measure results from the use cases included in the proof of value
  • Refine the planned system architecture and recommended quality practices for scalability across other business units and manufacturing sites
DQMS phase 3

Scale Across the Organization

  • Develop an enterprise-wide digital QMS roll-out plan, incorporating necessary process, system architecture and organizational changes to achieve the desired results
  • Plan for multiple use case roll-outs to scale fully and achieve world class predictive QMS maturity
  • Continuously review progress, report on metrics and communicate value to the organization to drive culture of quality

Our Work in Digital QMS
Case Study:
Medical Device Manufacturer

Transformed product development and quality data management with a digital QMS solution, optimizing product registrations, improving product quality and accelerating time to market


  • Organization needed a better way of tracking worldwide product registrations
  • Research & Development and engineering functions needed to improve quality data exchange
  • Management wanted to use digital transformation to foster a new culture of quality
  • Kalypso performed an assessment of the existing QMS processes and infrastructure and helped the organization define an improvement roadmap


  • Created and launched a change management program and governance structure for the new Digital QMS initiative
  • Conducted workshops to define requirements
  • Designed, configured and validated the software
  • Deployed the solution globally via a phased rollout and a go-live support model
  • Monitored user adoption and provided organizational change management to ensure solution adoption


  • Harmonized quality assurance, regulatory assurance, research and development, procurement and manufacturing processes
  • Reduced quality issue resolution times and improved accuracy of root cause analysis
  • Accelerated global product submissions and registrations
  • Enhanced decision making when designing new products and prioritizing CAPAs
  • Improved effectiveness of management reviews

Thought Leaders