Viewpoints By Eric Sun

Article: Voice of Customer (VoC) Analytics – A New Normal in Today’s Retail Environment

In January 2021, First Insight and Kalypso hosted a webinar on the growing importance of Voice-of-Customer (VoC) Analytics in the retail landscape. Here are some key insights.

Microblog: Sustainability Shout Out: Allbirds Raises Sustainability Profile by Raising Prices for Black Friday

Allbirds breaks with tradition and raises prices on Black Friday with the extra funds going to climate change.