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Voice of Customer (VoC) Analytics – A New Normal in Today’s Retail Environment
In January 2021, First Insight and Kalypso hosted a webinar on the growing importance of Voice-of-Customer (VoC) Analytics in the retail landscape. Here are some key insights.
Sustainability Shout Out: Allbirds Raises Sustainability Profile by Raising Prices for Black Friday
Allbirds breaks with tradition and raises prices on Black Friday with the extra funds going to climate change.