For medical device manufacturers and distributors, providing preventative maintenance agreements and remote service management for diagnostic, imaging, surgical, laser and hospital equipment is essential to increasing customer value and achieving competitive advantage.
MedConnect Remote Service allows medical device service functions to track, manage and service equipment remotely, as well as integrate to your existing ERP, CRM, and accounting systems seamlessly. We have successfully deployed digital enterprise solutions the top medical device companies in the world and are a reliable partner for your future success.
At Kalypso, we can help you evolve your field service model to remote service capabilities with MedConnect Remote Service.
MedConnect Remote Service is an accelerator designed to quickly enable medical device service functions to track, manage and service equipment remotely, reducing equipment down-time, increasing customer satisfaction and improving patient care.
MedConnect Remote Service empowers device companies to:
How do I reduce my field service costs?
How can I improve customer retention and satisfaction?
How do I keep software on my medical device up to date?
How do I bring both old and new assets onto my service platform?
Healthcare providers can detect, diagnose and treat illnesses faster with today’s advanced medical devices, reducing severity and improving recovery time for patients. However, medical devices are expensive, and most equipment require detailed performance monitoring and regular maintenance.
The cost of something going wrong with advanced medical devices and procedures can be staggering – to the tune of $3.2 billion in 2017, according to Diederich Healthcare. Medical equipment that is not properly maintained is costly to hospitals and can cause misdiagnosis, injury to the patient, or even infect patients if not sterilized correctly – all of which put the health of the patient and the liability of medical professionals at risk.
When combined with a remote service capability, medical devices can have a transformative impact on the entire healthcare ecosystem. For many manufacturers and distributors, this means shifting from a traditional product-based revenue model to a value-based system that provides differentiated services and support offerings. Providing preventative maintenance agreements and remote service management for diagnostic, imaging, surgical, laser, and hospital equipment is essential to increasing customer value and achieving competitive advantage.
Asset ManagementTrack customer inventory, installations and returnsConnectivity / ProvisioningEnable direct connect and gateways Remote Device Access Remote connection to a device eliminates site visitsSoftware Content Management (SCM)Keep software current and set rules around updatesEnhanced Security OptionsConnected policy server and role-based accessCustomer SupportTrack metrics, repairs, status, and apply patches
Minimal onsite visits, reducing cost for both manufacture and healthcare institutions
MedConnect Remote Service is designed to speed the implementation of PTC’s ThingWorx service platform for medical device companies. Based on industry-leading practices, MedConnect Remote Service provides a platform to make remote service simple, scalable and cybersecure.