Most medical device manufacturers and distributors today are able to provide basic remote service management for diagnostic, imaging, surgical, laser and hospital equipment. However, to drive more revenue from services and increase customer value, companies need to evolve to proactive, preventative remote service capabilities. For many companies, this means shifting from selling physical products to selling products as a service that deliver value-based outcomes.
How do I reduce my field service costs?
How can I improve customer retention and satisfaction?
How do I keep software on my medical device up to date?
How do I bring both old and new assets onto my service platform?
MedConnect Remote Service enables simple, scalable and secure remote service management for medical device manufacturers. Based on industry-leading practices, MedConnect Remote Services leverages machine learning and predictive analytics to reduce equipment down-time, increase customer satisfaction and ultimately improve the patient experience through superior service.
With MedConnect Remote Service, medical device companies can quickly advance and scale their remote service capabilities to achieve competitive advantage and gain market share.
We can help accelerate your time to value with MedConnect Remote Service. With seamless integrations to enterprise systems, MedConnect Remote Service helps you maintain a standard of rapid response and connectivity that are critical to exceeding customer expectations.
Asset ManagementTrack customer inventory, installations and returns
Connectivity / ProvisioningEnable direct connect and gateways
Remote Device Access Remote connection to a device eliminates site visits
Software Content Management (SCM)Keep software current and set rules around updates
Enhanced Security OptionsEnable connected policy server and role-based access
Support DashboardsView device history and key metrics, past repairs, current status, remote in, assign technicians, apply patches
Minimal onsite visits, reducing cost for both manufacture and healthcare institutions
MedConnect Remote Service is designed to speed the implementation of remote service capabilities. Based on industry- leading practices, this methodology provides a platform to make remote service simple, scalable and cybersecure.