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Adoption at the Speed of Transformation

Digital transformation refers to the process of integrating digital technologies into all aspects of a business, fundamentally changing how it operates and delivers value to customers, employees and stakeholders.

The goal of digital transformation is to leverage the power of digital technologies to improve efficiency, effectiveness, and competitiveness.

Organizations across all sectors are undergoing digital transformations to stay competitive and meet the demands of the digital age. This shift involves embracing & adopting digital technologies, data analytics and automation to optimize operations and enhance customer experiences.

A 2023 Gartner report highlighted workforce digital dexterity - or the ambition and ability to use technology for improving business outcomes — along with an agile and open mindset, as one of the most critical elements in driving organizational success over the next decade.

To fully leverage the benefits of these technologies, organizations need to ensure that their employees can effectively use and embrace them. Organizations needs to rethink how they enable, train and help employees do their jobs in an effective manner.

Challenges Organizations Are Facing On Their Digital Journey

One of the big challenges with digital transformation is employee resistance to change. On top of busy workloads and anxiety to learn new things, employees may not fully understand what a new technology or software is capable of or what it provides. This leads to user frustration resulting in abandonment of the technology, which could severely impact an organization’s ability to compete in the market and, ultimately, survive.

User adoption needs to be at the heart of any successful digital transformation program.

What is a Digital Adoption Platform?

A Digital Adoption Platform (DAP) is a guidance layer that sits on top of any web-based application, software or online platform. It can have a significant impact on digital transformation efforts within an organization.

More advanced DAP platforms can drive user experiences & transform digital outcomes by connecting data, actions and experiences.

DAPs play a crucial role in facilitating digital transformation in the following ways:

  • Enhanced customer experience
  • Smoother change management
  • Optimized employee performance & skill development
  • Streamline onboarding process & training
  • Increased user engagement & productivity
  • Data-driven decision making
  • Measurable results & ROI

According to Gartner, for successful digital transformation journeys, executive leaders need to put guardrails, practices, tools and data in place to optimize distributed work patterns. Additional investments in data collection and work monitoring insights which — when well-communicated and implemented — can create greater team transparency and accountability.

Accelerating and Optimizing Your Digital Transformation Journey

Overall, a well-implemented DAP can significantly accelerate and optimize the digital transformation journey of an organization, leading to an increase in three major areas- efficiency, productivity, and effectivity.

Efficiency

  • 1st-time completion of task
  • Reduction in training time
  • Reduction in user onboarding time

Productivity

  • Reduction in overall task rework or fixes
  • Reduction in support tickets that impacts process efficiency
  • Improved Data Quality – impacting data integrity, accuracy, completeness and ultimately system usage
  • Improved/ faster user communication

Effectivity

  • Increase in user feedback
  • Enhanced user experience

If you’re stuck with how to get started, organizations can start with identifying critical & high impact use cases for initial deployment. Remember, high priority means it is important to get the process right. High impact means there will be a larger number of users impacted by it.