Viewpoints By Kelly Kornet

Article: The Resurgence of Retail: Focus on Customer Empathy to Refresh the In-store Shopping Experience

The retail industry has drastically transformed throughout the last several years due to a multitude of factors. With the combination of factors at play, retailers are challenged to efficiently adapt to or drive value with digitalization.

Kelly Kornet 2017
Kelly Kornet

Kelly is a consultant that draws from her experience in Strategic Foresight and Design Thinking to help clients drive breakthrough innovation. She is passionate about exploring emerging social change and shifting consumer needs and focuses on hiding her Canadian accent, eh.