Viewpoints By Denil Thomas

Article: Digital Service Transformation: Lessons Learned from Field Service Medical 2021

This year’s Field Service Medical conference reflected our new normal and the challenges organizations continue to face while navigating the circumstances surrounding the COVID-19 pandemic. In a virtual setting, over 200 field service, customer success, IT and product management professionals from life sciences companies across the world gathered to share learnings and experiences. The discussions, both in conference sessions and during networking, focused on the impact of the pandemic and the path forward.